Refund and Returns Policy

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

This contract is covered by English law.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use

How To Place An Order

There is no minimum spend on your order with us.

The buyer accepts full responsibility for checking the accuracy of their delivery information.

The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

Carriage charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
Promotional prices only apply during the period stated.
Once your order has been confirmed changes will not be possible
Once your order is complete we will notify you of the dispatch date.

Delivery & Carriage Charges

We aim to deliver goods within 2-3 working days of dispatch

We will deliver the goods to the premises you specify on your order.

You must be at home to accept delivery of your order, which is between 8am and 5pm Monday-Friday.

Disposal of packing materials is your responsibility.

If there is no one to accept the order on the scheduled delivery date the goods may be returned to our store and we reserve the right to charge you an additional re-delivery charge should delivery be attempted but there is no answer, the courier will leave this in a safe and secure location. If you have a specific safe place request, please email our customer service team to pass this onto the courier.

Should you change the delivery address after dispatched, we reserve the right to pass on any extra charges made by our courier for redirecting your delivery, if the courier is able to make the change.

Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within one working day of delivery of the items.

The delivery driver is required to deliver the order to the main entrance of the building only due. It is the delivery driver’s discretion if the order is taken past this point. Delivery times and dates provided are as estimates. For more accurate information, please contact the customer service with the tracking information.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

Returns And Refunds

We check the quality of all our products so they are fit for purpose, if you are not happy with something which you have received, please call us or email with photos.

All products are present packaged securely, however on the rare occasions should any items go missing, then please inform us via email within 24 hours of receiving order.

In the unlikely event if one your items appears damaged, then please immediately email us with photographic evidence within 24 hours to resolve this matter swiftly.

If your order is damaged in transit then photograph of the items would be required to process any claims

Candy Rush will provide a refund for items returned, however Candy Rush reserves the right to refuse refund of the returns charges paid

Liability

Candy Rush, any other party (whether or not involved in creating, producing, maintaining or delivering the Website) and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, special, punitive or consequential loss or damages, or any loss of income, profits, anticipated savings, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses or other malicious or technologically harmful items that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website, or your downloading of any material from the Website or any websites linked to the Website.

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

DISCLAIMER

While Candy Rush will endeavour to ensure that the information on this Website is correct, Candy Rush do not warrant the accuracy and completeness of the material on this Website. Candy Rush may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material

The material on this Website is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Candy Rush provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

You accept the risk that data transmitted electronically to Candy Rush via the Website or otherwise may be intercepted before reaching Candy Rush or accessed from Candy Rush data storage means by third parties unauthorised by Candy Rush and may be exploited unlawfully by the said unauthorised third parties. Candy Rush does not assume responsibility for guarding against the acts of the said unauthorised third parties